Corporate Sustainability & Impact (CS&I) Strategy at PayPal

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PayPal’s CS&I Strategy

PayPal’s mission – to revolutionize commerce globally so that every person and business can grow and thrive in the digital economy – is the foundation of our values-led culture. Our business strategy is supported by our core values of Inclusion, Innovation, Collaboration and Wellness, which guide our efforts to make sending money and shopping more convenient, affordable, and secure.

We believe that effective management and prioritization of non-financial risks and opportunities are important to furthering the long-term interests of our business and play an important role in creating value for our stockholders, customers, employees, and other stakeholders. We approach and manage our key non-financial risks and opportunities across four focus areas – Responsible Business Practices, Social Innovation, Employees & Culture and Environmental Sustainability.

CS&I Governance

PayPal recognizes the importance of living our values across all levels of the organization, including by promoting diverse viewpoints through our Board, our leadership, and our workforce. Executive management is continuously engaged on PayPal’s priority non-financial risks and opportunities.


Corporate Sustainability & Impact (CS&I) Strategy at PayPal

To help ensure our CS&I strategy reflects the non-financial issues most relevant to our business success and long-term grown, PayPal periodically reviews and refreshes our significance* assessment. Aligned to our four CS&I pillars, our significance map identifies 18 key ESG topics, of which eight are designated as priority issues. The findings from our significance assessment serve as an important input to inform how we strategically deploy resources across the enterprise and refine our programs.

An essential aspect of effectively managing our key non-financial risks and opportunities, as well as informing our significance assessment, is our comprehensive approach to stakeholder engagement. We value the regular input we receive from our global workforce, customers, investors, regulators, partners, suppliers and other stakeholders in helping continuously refine our CSI programs, strategies, and disclosures.

*Used in the context of our CS&I strategy and initiatives, the term “significance” and variations thereof refer to significance within the context of our CS&I strategies, activities, progress, metrics and performance. Such term is distinct from, and does not refer to, concepts of materiality used in securities or other applicable law, and use of such term is not an indication that PayPal deems related information to be material or important to an understanding of the business or an investment decision with respect to PayPal securities.


As part of our commitment to transparency, we continuously consider enhancements to our non-financial disclosures and reporting and strive for alignment with those frameworks most applicable to our business and most important to our stakeholders. Our Global Impact Report provides specific reporting of our CS&I programs, policies and metrics mapped to the following voluntary reporting frameworks and initiatives:

  • The Global Reporting Initiative standards
  • SASB standards
  • The Ten Principles of the United Nations Global Compact
  • The Stakeholder Capitalism Metrics
  • The U.N. Sustainable Development Goals

We are committed to the continued development of our climate-related disclosures in accordance with the recommendations of the Task Force on Climate-Related Financial Disclosures (TCFD) and provide clear reporting on the governance, strategy, risk management and targets through our TCFD Index and our annual CDP climate change questionnaire.

Historical reports are available on the Annual Reports and CS&I Reporting page.